Question 1

Where are you located/operating from?

Accepted Answer

We are a Mobile company, so we can go to different locations each day depending on tide, wind, and swell conditions. We pick our location the day before, best suited for learning and overall rider enjoyment. Our four prominent locations are:

Long Bay Beach (by H20 Resort)
Grace Bay Beach (by Grace Bay Club)
Leeward Channels (by the Mangrove Tours)
Sapodilla Bay Beach (public beach)

Question 2

Can You Come To Our Villa?

Accepted Answer

Where are you staying? We will ask one of our instructors if we can come to your location. We must ensure that your villa has good weather conditions and the villa’s beach has safe accusations.
Please note, If we can come to your villa, there is a board minimum. Either 4 boards x 1/1.5 hours or 2 boards x 2 hours

Question 3

When Is The Best Time To Book?

Accepted Answer

Booking 1-2 days in advance is recommended. We want you to have the best experience with the best weather, so booking close to the day will give you optimal eFoiling results. We also suggest people book at the beginning of their trip, allowing for second trips for riders who have a fantastic time.

Question 4

Do You Provide Transportation

Accepted Answer

No, we do not. But we suggest contacting the concierge of your hotel or villa, and they should provide you with transportation. If not, we can help refer you to some reliable taxi services on the island.

Question 5

Are There Age Restrictions

Accepted Answer

We ask that the age limit be 12. Our age limit is not based on skills but on how quickly a rider can respond to sudden problems, such as getting too close to another rider, any animals in the water, a boat passing by, and shallow waters.
Suppose you have a rider under the age of 12. In that case, we will be willing to accept riders nine years of age or older if they have prior wake surfing and/or wakeboarding experience, along with written consent and release of liability from their parents.

Question 6

How Long Is A Session?

Accepted Answer

For first-time riders, the session is 1 hour and 30 minutes. The first 30 minutes is a learning session on dry land, and the remaining 60 minutes are in the water. For returning riders, it can be 1-3 hours.

How many people can ride at a time?
We typically do not want to take more than six people on the water. If your group is larger, we will do our best to schedule you in back-to-back sessions.

Question 7

Are There Discounts For Larger Groups?

Accepted Answer

We may be able to offer a discount for larger groups, please inquire with us via phone or email to discuss

Question 8

How Easy Is It To Ride?

Accepted Answer

Most of our guests are first-time riders, and eFoiling has a similar sensation to paddle boarding. During your first lesson, you will learn the speed of the board and the control sensitivity. Balance is key! It takes about 1-2 hours to get used to the feeling of the board. Some people are faster learners than others, especially if they have previous watersports or board sports experience, i.e. surfing, paddleboarding, wakeboarding, snowboarding and wake surfing.

Question 9

Can Someone Take Pictures?

Accepted Answer

Yes! Some of our instructors carry a GoPro and will be happy to catch a photo or video of you up and riding. We typically send these out within a few days to your email during the booking process.

Question 10

What Should I Bring?

Accepted Answer

Bring a bathing suit, rash guard/surf top, towel and sunscreen. We provide water shoes, life jackets and helmets.

Question 11

What is the difference between an E-Foil and a JetBoard?

Accepted Answer

The E-Foil’s smooth movements are similar to deep snow snowboarding and a similar sensation to surfing rather than jet boarding. The foil board is sensitive, and you steer direction by shifting weight. On the other hand, a jet board doesn’t have the same turning ability due to the drive at the end of the board. That’s why you see the sportier boards also equipped with foot straps and handles to make turning easier.

Question 12

What Is Your Cancellation Policy?

Accepted Answer

You will be charged full price for cancellations within 24 hours and 50% within 48 hours. If you have any issues please call us as soon as possible to discuss cancellation.

Question 13

What Do You Need To Book?

Accepted Answer

Basic information such as first and last name, group size, phone number, email, and accommodation on the island. We also required a credit card on file and a small deposit.

Question 14

Can You Pay Cash?

Accepted Answer

Yes, but we will still need a credit card for deposit and confirmation. You also can split payments with another card.

Question 15

What Credit Cards Do You Accept?

Accepted Answer

VISA, Mastercard, and American Express

Question 16

What are the risks?

Accepted Answer

Risk of Death: While extremely rare, understanding this risk is vital. We employ rigorous safety protocols to minimize dangers.
Risk of Lacerations/Loss of Appendages: Proper technique and awareness reduce these risks. Safety gear is a must.
Risk of Loss of Hearing or Sight: Uncommon, yet possible. We advise protective measures at all times.
Risk of Drowning: Non-swimmers must inform instructors beforehand. Life jackets are provided and mandatory.
Risk of Head Injury: Helmets are essential and provided to all participants.
Risk from Marine Wildlife: Respect local marine life. We educate on co-existing safely. There are predatory fish and aquatic life in the waters of Turks and Caicos.

Question 17

FLY TCI Waiver

Accepted Answer

Please review and sign the waiver before the rental period. You must read and understand FLYTCI’s Rental Agreement

Question 18

What instructions are provided?

Accepted Answer

You will need to receive the following lessons provided by a SURFTCI instructor

Dryland instructional lesson
In-water demonstration

Question 19

Rider Responsibility

Accepted Answer

Please read thoroughly through the information below; all information is outlined on our waiver.
You, as the rider, are the sole operator of the vessel. There are many inherited risks while operating motorized equipment on land or water. You must be aware of boats, weather, and aquatic life outside the controlled environment. Interactions with marine life could occur.
*If you have any hesitations regarding the risks and dangers associated with E-Foiling, we encourage you not to participate*

Question 20

Safety Rules

Accepted Answer

-life jacket must be worn at all times
-stay at least 15ft away from other riders, boats and swimmers
-do not operate E-Foil under the influence of alcohol or drugs
-do not go into weeded areas
-pay attention to the weather
do not operate equipment beyond your ability

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